MULTIPLE RECRUITMENT FOR THE POSITION OF CUSTOMER SERVICE REPRESENTATIVES IN NEW ZEALAND

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MULTIPLE RECRUITMENT FOR THE POSITION OF CUSTOMER SERVICE REPRESENTATIVES IN NEW ZEALAND

JOB OBJECTIVES

Purchaser Service Marketing consultant Serves shoppers by providing product and restore information; acts as a liaison between shoppers and firms, assists with complaints, orders, errors, account questions, billing, cancelations and totally different queries; and resolves product and restore points. As a buyer help representatie, you might be respobsible  for interacting  with shoppers to cope with complaints, course of orders, and provide particulars about an organization’s providers. Buyer help representatives help corporations develop sturdy relationships with their purchasers and shoppers.The Purchaser Setvice Marketing consultant ensures the setting pleasant and proper coming into of all requests using proprietary software program program along with documenting complaints and factors whereas providing superior buyer help to members

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JOB DUTIES AND RESPONSIBILITIES

Greeting shoppers in a warmth and nice methodology

Answering purchaser inquiries regarding merchandise and restore questions; advocate particulars about totally different providers

Liable for sustaining a extreme stage of professionalism with purchasers and dealing to determine a optimistic rapport with every caller

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Updating purchaser information inside the buyer help database all through and after each identify

Working with the administration crew to stay updated on product knowledge and be informed of any modifications in agency insurance coverage insurance policies

Impacting the company’s bottom line by draw back fixing and turning aggravated purchasers into repeat shoppers

Serving to purchasers to resolve product returns, responding to supply inquiries and reply order standing questions.

Submitting quotes for large quantity orders and customised devices

Talking with purchasers and shoppers about their experiences with a providers or merchandise

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Performing totally different associated duties as assigned.

JOB SKILLS AND REQUIREMENT

Needs to be 18 years of age or older

Highschool diploma/GED required

Potential to remain expert and courteous with shoppers all the time

Needs to be obtainable to work occasional nights, holidays and weekends

Wonderful listening talents

Elementary laptop computer talents

Wonderful verbal and written communication talents

Potential to multi-task, prioritize, and deal with time efficiently

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